ERP PracticeEnterprise Network Management Services
- Operations support that includes capacity planning, availability management, performance management, remote administration and monitoring, technical troubleshooting, configuration management and generation of management reports
- Network build and integrations services that support the imple- mentation and rollout of new network infrastructure, including consolidation of established network infrastructure
- Asset management and maintenance services that include ensuring CMDB asset accuracy as well as coordination with asset vendors for technical support and replacement as an when needed
The Xenolith’s Advantage
Extensive experience in the enterprise network management domain also brings out some distinct advantages and best practices that we share with our customers:
- Reduction in MTTR is the primary goal for our incident management teams that consistently work on reducing average service restoration times based on a rigorous Six-Sigma model that we apply to operations
- Incident Reduction leveraging a problem management frame- work that uses FMEA as a tool and a knowledge management portal to record and eliminate recurring issues
- Vendor management expertise is an important skill needed to manage multiple telecom service provider environments which is a common feature in enterprises and Xenolith’s has a strong practice to manage the SLA’s of these vendors on behalf of our clients